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FAQ
Shopping with us
On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. For larger orders we schedule manufacturing time specifically for that order and therefore all items will always be in stock.
Orders received before 6am will usually be despatched the same day using your courier of choice. Larger orders over £100 in value are usually despatched within 3 days using your courier of choice.
See the individual product page to identify what delivery service available. For more information about Delivery options click here.
We offer the choice of multiple couriers to deliver your order.
For smaller items or packages that weight less than 2kg you can choose from Royal Mail, DPD or UPS.
For heavier items or faster deliveries you can choose between DPD and UPS.
For international deliveries you can choose between Royal Mail, DPD and UPS.
Our system will automatically choose the most cost effective delivery for your order weight and delivery location, but you can also change this to a premium option if you wish.
When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.
After sale support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, call us and we can investigate this for you.
It may be that the items were sent individually, however we will look into this straight away and advise you.
You may return your order to us at the address below within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.
Returns Department
GB Trading Group Ltd
Ralmar House
Wrangle Bank
Boston
Lincolnshire
PE22 9DH
Please check your order confirmation to ensure you are expecting the item before contacting us. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions.
Please be aware Royal Mail deliveries can take up to 10 working days to arrive at their destination. UPS and DPD deliveries usually arrive the day after despatch, but can take up to 3 working days in some circumstances.
Product help
If you need help choosing products, or further information please don’t hesitate to call us and we will be able to help you decide which products would work best for you.
You can reach us during office hours on 01205 606109 or if you prefer, use the live chat function on our site to talk to a product specialist.
We are currently working on a host of new features for our website and one of those will be gift cards to accompany orders. Keep an eye on the website for details of when you can use this new service.
Why Giftshop direct?
DROPSHIPPING
Worldwide Deliveries
WARRANTY
12 months
EASY RETURNS
Up to 30 days
5000+ PRODUCTS
Across 60 ranges
